Shipping & Processing Information

Processing time is 3–5 business days, starting the next business day after your order is placed. Once shipped, you’ll receive a tracking number via email.

We ship via USPS and UPS. Delivery typically takes 3–5 business days, depending on your location.

🔁 Cancellations & Order Changes

We understand that things happen! Orders may be canceled or edited as long as they haven’t shipped yet.

Need to update your shipping or email address?
Please contact us right away at info@woodshomellc.com, and we’ll do our best to make the changes before your order ships.

🤝 Returns & Refunds

Contact Window: If you encounter an issue with your order, please contact us within 14 days of delivery.

Quality Guarantee: All our products are hand-poured with care and inspected before shipping. We stand behind the quality of every candle, wax melt, and aromatherapy spray we create.

We do not offer refunds or exchanges at this time.

💔 Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or missing items:

📬 Email info@woodshomellc.com

📸 Include a photo of the shipping box and any damaged/defective items

📸 If something is missing, send a photo of everything you received

We’ll take care of it promptly.

📬 Incorrect Shipping Information

If a package is returned to us due to an incorrect or incomplete address or if no one was available to accept the delivery, the customer will be responsible for reshipping costs.

Please double-check your information before placing your order.

🕵️ Lost or Stolen Packages

Woods Home is not responsible for lost or stolen packages marked as delivered by the carrier. Once your package is confirmed delivered, we recommend contacting USPS or UPS directly for further help. We’re happy to provide all tracking details and carrier information to assist with your claim.